| Name | Value |
|---|---|
| CODE | U2 |
| ASCII VALUE FOR IIV STATUS | 35 |
| EXPAND ENTRY ACTION | EE Update is Not Allowed |
| DESCRIPTION | While processing a payer response, an unknown and unforeseen error has occurred with this entry. |
| CORRECTIVE ACTION | Action to take: Please call the Help Desk for this issue; include a trace number if available. A user may process this buffer entry if a Help Desk call has been logged with the associated trace number. To process this buffer entry, review the details listed in the eIV Response Report and contact the insurance company to manually verify this insurance information. |