{"aaData": [["1", "Observed/assisted patient to register for a My HealtheVet account.", "
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\nObserved/assisted patient to register for a My HealtheVet account.\n
\n
\n"], ["10", "Caregiver not present and Veteran needs caregiver to sign form.", "
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\nCaregiver not present and Veteran needs caregiver to sign form.\nVeteran advised to have caregiver present if s/he is the patient's legal\ndurable Power of Attorney and/or Legal Guardian. Consult with Privacy\nand/or HIM Chief for guidance.\n
\n
\n"], ["11", "Veteran did not have a government issued photo ID to authenticate. Advised patient to bring to bring to next appt.", "
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\nVeteran did not have a government issued photo ID to authenticate. Advised\npatient to bring ID to next appointment.\n
\n
\n"], ["12", "Provided patient with Secure Messaging instructions.", "
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\nProvided patient with Secure Messaging instructions.\n
\n
\n"], ["13", "Patient had a MHV account issue. Provided MHV Help Desk toll free # 1-877-327-0022, Mon-Fri, 8 a.m.-8 p.m. (EST)", "
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\nPatient had a My HealtheVet account issue. Provided name/contact\ninformation of local My HealtheVet Coordinator and/or My HealtheVet Help\nDesk toll free # 1-877-327-0022, Mon-Fri, 8 a.m. - 8 p.m. (EST).\n
\n
\n"], ["14", "Helped patient set up their secure messaging account.", "
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\nHelped patient set up their secure messaging account.\n
\n
\n"], ["2", "Referred patient to the My HealtheVet office/station for assistance with registration.", "
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\n", "
\nReferred patient to the My HealtheVet office/station for assistance with\nregistration.\n
\n
\n"], ["3", "Scheduled future appointment for patient to register at My HealtheVet office/station.", "
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\n", "
\nScheduled future appointment for patient to register at My HealtheVet\noffice/station.\n
\n
\n"], ["4", "Provided patient with My HealtheVet registration information", "
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\n", "
\nProvided patient with My HealtheVet registration information.\n
\n
\n"], ["5", "Referred patient to My HealtheVet Coordinator for assistance.", "
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\nReferred patient to My HealtheVet Coordinator for assistance.\n
\n
\n"], ["6", "Patient signed My HealtheVet authentication form, VA Release of Information (ROI) form (10-5345a-MHV).", "
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\nPatient signed My HealtheVet authentication form, VA Release of \nInformation (ROI) form (10-5345a-MHV).\n
\n
\n"], ["7", "Patient could not authenticate. Advised to do so at next appt.", "
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\nPatient could not authenticate. Advised to do so at next appointment.\n
\n
\n"], ["8", "Clerk could not authenticate. Referred to My HealtheVet Coordinator.", "
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\nClerk did not have authentication form. Referred to My HealtheVet \nCoordinator or advised to download from the My HealtheVet website, \nhttps://www.myhealth.domain.ext/ .\n
\n
\n"], ["9", "My HealtheVet admin portal issue prevented patient authentication. Referred to MHV Help Desk or MHV coordinator.", "
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\nMy HealtheVet Administrative portal issue prevented patient\nauthentication. Referred My HealtheVet Coordinator or to My HealtheVet\nHelp Desk toll free #1-877-327-0022, Mon-Fri, 8 a.m. - 8 p.m. EST.\n
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\n"]]}