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Support - to track and resolve reported problems.
Development - to resolve problems that require program changes.
Management - to ensure resources are being used appropriately and ensure
problems are resolved.
Verification - to ensure that problems to be fixed in future releases are
corrected.
Documentation - to find common problems useful for incorporation into
troubleshooting guides.
IRMS - to log problems at their local facility.
What's NOIS
NOIS stands for National On-Line Information Sharing. It is a computer
program that provides a means of logging and tracking problems associated
with the daily operation of computer systems within DHCP. Documenting
problems provides a means to find and disseminate solutions to those
involved in support, development, and management. Users include:
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