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A status can be referred back to support by changing the status to open.
Referring a Call to Development
Changing a status to refer to dev changes the support status to refer to
dev and the development status to open. The status can now be changed to
refer to ep, next release, future release, and awaiting patch. The
support status stays at refer to dev while any of these statuses are
chosen. This permits support to view the call as being dependent on some
activity by the developers of the software.
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