| Name | Value |
|---|---|
| NAME | FSC U907 REOPEN A CALL |
| TEXT |
There is no status of reopen. If any active lists uses status = open to
add to the list, reopening the call would have the call added back on
list.
Reopening a Call
A closed or canceled call can be reopened by changing its status to open.
If the call was closed, the resolution information is saved as a note.
There is a field that contains the last reopened date. This field is
useful for searching for any calls that have been reopened.
|
| DATE ENTERED | 1994-01-09 19:11:21 |
| AUTHOR | USER,ONE |