FSC U907 REOPEN A CALL (1231)    HELP FRAME (9.2)

 
 
There is no status of reopen.  If any active lists uses status = open to
add to the list, reopening the call would have the call added back on
list.
 
 
 
 
 
 
                           Reopening a Call
 
 
 
A closed or canceled call can be reopened by changing its status to open.
 
If the call was closed, the resolution information is saved as a note.
 
There is a field that contains the last reopened date.  This field is
useful for searching for any calls that have been reopened.