Name | Value |
---|---|
NAME | FSC U120 NOIS IN A WORKGROUP |
TEXT | Using NOIS in a Workgroup NOIS is maintained by its own users. Users can review and act on the calls they are responsible for. Calls can be grouped to meet your needs. Calls can be grouped that reflect a group of individuals (site specialists, package specialists, package development) that remain within the boundaries of an ISC or cross over ISCs, EPs, or sites. Supervisors can define other users lists, defaults, and notifications. They can also use NOIS to easily monitor what problems are being taken care of and what arent. Mailgroups can be used for sending notifications on calls. Users can know of other users involved on a call by using the Other Information action on the edit screen. This shows what lists this call is on (with the lists owner and functional area) and users that have notifications. Who supports what sites, packages, or systems is not always the same from Support sections need to organize such that calls are directed to the appropriate person. Development is involved in calls referred to them and can take appropriate action. ISC to ISC or from day to day. To allow for variations in organizational structure and changing events (changes in staff, vacations, training, site visits, projects, etc.), the NOIS software is very flexible. NOIS is user-oriented and allows working in groups without imposing an organizational structure. |
DATE ENTERED | 1994-01-09 19:16:58 |
AUTHOR | USER,ONE |