| REQUIRED BUILD |
-
- QAC*2.0*9
- ACTION: Don't install, leave global
-
- QAC*2.0*13
- ACTION: Don't install, leave global
-
- QAC*2.0*15
- ACTION: Don't install, leave global
-
- QAC*2.0*16
- ACTION: Don't install, leave global
-
- QAC*2.0*12
- ACTION: Don't install, leave global
-
- QAC*2.0*10
- ACTION: Don't install, leave global
|
| DESCRIPTION OF ENHANCEMENTS |
This patch is an enhancement project that will make major changes to the
same way in existing reports. Each has a suffix of Non-CSS to
distinguish it from the original ten Customer Service Standards. The
Customer Service Standard field in the CONTACT ISSUE CODE file (#745.2)
has been populated and is being exported with the patch.
This patch changes the input transform of the Division field (#37) of the
CONSUMER CONTACT file (#745.1). Currently, only integrated sites
received a prompt for Division, and the choices were limited to those
Medical Centers making up the integrate group. Now, all sites will get
the prompt and choices are amongst those MEDICAL CENTER DIVISION file
CONTACT ISSUE CODE file (#745.2). Existing codes will be inactivated,
(#40.8) entries which point to the INSTITUTION file (#4). The Division
field remains a pointer to the INSTITUTION file (#4).
A new field, Internal Appeal (#43) has been added to the CONSUMER CONTACT
file (#745.1). This field will store whether or not a Report of Contact
will go through the Internal Appeal process. The Ad Hoc Report has been
updated to include this new field. Internal Appeal will take the place
of the Refer to SEAT field.
The user will no longer be prompted for the Level of Satisfaction field
and new codes will be exported, resulting in a smaller list of active
(#36 of the CONSUMER CONTACT file (#745.1)).
The second problem was that the division field pointed to the INSTITUTION
file (#4) and only legacy sites were to be available as choices. With
this patch any entry in the site's MEDICAL CENTER DIVISION file (#40.8)
that points to the INSTITUTION file will be available. Both integrated and
non-integrated sites will be able to enter the division.
This patch will also correct two problems with the Patient Representative
Roll-up.
codes. Only these nationally exported codes will be in use.
The first problem dealt with the fact that once a record was transmitted,
it would be evaluated for re-transmission only when it was closed. Also,
the roll-up did not take into account the fact that records can be
re-opened and edited after closing. Any record that was re-opened was not
being evaluated for re-transmission. With this patch any record edited
will be evaluated for transmission regardless of whether or not it was
previously transmitted, independent of record status.
This patch will export seven new entires in the CUSTOME SERVICE STANDARD
file (#745.6). These codes will be added in order to bring the Customer
Service Standards field better match the Customer Satisfaction survey.
These codes are not Customer Service Standards, but can be tracked in the
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