| GENERAL DESCRIPTION |
The Ward Clerk Menu [OR MAIN MENU WARD CLERK] will be
added to the HRC Pharmacy Menu [DVBA HRC MENU PHARMACY] option and the new
menu, HRC Pharmacy Customer Care Menu [DVBA HRC MENU PHARMACY CC]. The Ward
Clerk Menu option will be used by the HRC contact representatives and
distributed in patch DVBA*2.7*148. The HRC has provided the following
justification for access to the Ward Clerk Menu option:
The request for the VistA option Ward Clerk Menu [OR MAIN MENU WARD CLERK]
will provide additional functionality to flag renewal requests for provider
action. Renewal of prescriptions that have expired or have no refills
remaining constitute 26.1% of the call fielded by the HRC Pharmacy Customer
Care Center (PCCC). This type of call cannot be easily resolved by the
facility pharmacies, because action on the part of the provider is required.
With access to the option, the HRC agent can send a "View Alert" directly to
the provider through VistA. The provider will receive the "View Alert"
immediately upon being flagged by the HRC agent to ensure prompt attention and
resolution of the required prescription renewal. Safeguards are built into the
Ward Clerk version of the VistA option not allowing the HRC PCCC agent to
discontinue, copy, change or renew a prescription without verification by a
facility clinician. CAPRI does recognize credentials so the renewals flagged
by HRC agents would not be processed until signed off by the provider.
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