| GENERAL DESCRIPTION |
Communication ICR: The RPA Revenue Operations Project
developers have created a Robotic solution to replace a specific set of IB
Clerk option steps to determine whether a patient should be billed. The RPA
BOT project was written to utilize exact prompts available to a clerk,
starting with the IB BILLING CLERK MENU option, which is the target option for
this ICR.
Background for project: The RPA Revenue Operations Project was approved by
upper management for two bots to run a script to login (through WebVRAM) and
then go to specific sites and run a couple IB and Accounts Receivable
reporting options. The output of the first report is stored in a cloud and
converted to excel as part of the bot processing from the first report run.
Then the second option script is run, using the patients in the first report
output to correct the billing status based on the Service Connected
information.
This ICR is a request for IB package developers to communicate with the RPA
Project Manager (PM) when a patch that changes prompts related to the IB
BILLING CLERK MENU option is within a month from going to IOC. This
communication will help the RPA PM plan actions to minimize the impact on the
RPA robotic functionality implemented at a site. The IB developers do not need
to hold up the IB Agile development (IOC and release) to wait for the RPA BOT
project to make software changes.
The IB developers agree to provide the RPA BOT project manager with details
about what has changed so the RPA BOT Team can assess impact and plan to
coordinate changes to their product.
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