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Quite a bit of information is displayed when listing calls. The call ID
has several pieces of information.
Other Topics:
Fields Dates and Timestamps
Call ID Description, Resolution, Notes
Status Audit History
NOIS Call
A NOIS call is made of several fields. Most information concerning the
problem is displayed in the view and edit screens. Information that
concerns the logging of the call (timestamps, when last edited, audits,
notifications, etc.) is displayed using the Other Information action on
the Edit Screen.
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